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Personalized Employee Experience In The Age Of AI

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In today's dynamic workplace, the fusion of AI and personalized employee experiences is reshaping how we engage at work. This intersection highlights the critical need for tailored approaches that cater to diverse workforce needs. As we navigate this technological era, delving into AI-powered personalized experiences becomes crucial.

In this episode, we'll explore how AI can shape personalized employee experiences beyond the usual. So, join us for an engaging discussion with Ravi Rangaraju, Senior HR Business Partner at Thomson Reuters.

Host of this Episode: Sanjeevani Saikia

Guest Bio

Ravi is an Engineer turned HR Professional. He completed his Electronics & Communications Engineering degree from the reputed RV College of Engineering in Bengaluru. Though good at coding, he understood that coding was not his passion and found his true calling in the domain of Human Resource Management. Hence, he took a detour to pursue a Master’s Degree in HRM from Wigan & Leigh College, UK. He then pursued a Fellowship Program in Organizational HRM & OD from Asian HR Board & Carlton Advanced Management Institute, USA.

He is employed as Director, Regional HR India at Thomson Reuters and has been with the firm for more than 16 years. Ravi has extensive experience in partnering with and enabling global business groups to achieve their goals. He has received global recognition for strategizing and implementing big ticket, high impact HR programs aligned to business objectives and the voice of employees. In his current role, Ravi is a senior leader and is heading the HR Business Partnering function for all technology business groups in India which comprises nearly 2500 technologists spread across multiple locations in India that report globally in a highly matrixed environment.

Ravi is a Certified Master Coach and has an Advanced Diploma in NLP Coaching and employs coaching techniques in guiding his leaders & stakeholders in his organization. He is passionate about leadership development and in helping people realize their potential through Toastmasters framework. He is a Distinguished Toastmaster and an award-winning public speaker & storyteller.

Connect with Ravi on Linkedin


(01:35) Ravi’s corporate journey so far.

(06:15) Exploring the evolution of employee experience in the AI-Driven Workplace.

(12:28) Examples or insights into how AI facilitates the alignment between an individual’s aspirations and potential career trajectories.

(17:26) Ethical considerations to keep in mind while using AI to tailor the employee experience.

(21:07) Ways to maintain equilibrium between automation and the human touch in personalized employee experiences.

(27:27) Metrics that help demonstrate the success of tech-enabled personalized employee experiences.

(31:00) The future of personalized employee experience in the age of AI.

(33:20) End Note.

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